Double Billing - Refund!

<p>I logged a query last week, as I was “double billed” by Vodacom for my handset.</p> <p> </p> <p>The consultant assisted me and informed me that the query would be escalated and that another consultant would contact me telephonically to arrange the correct way forward. The money would either be paid directly to myself of credited to my account.</p> <p> </p> <p>I received an sms form Vodacom to say: Your query with ref number 1- ********** ********** has been closed? I logged into my online account and the “Bill so far” has been corrected, BUT, what about the 4 months that I paid R245.61 twice? I was told someone would contact me. An sms is not someone contacting me. I would like an answer from Vodacom concerning the R 982.44 that Vodacom need to pay back to myself.</p> <p> </p> <p>I have the statement for all 4 months, unfortunately I can only attach 1.</p> <p> </p>