KB
Kerry B

1 reviews | Active since Nov 2013

08 Aug 2016, 13:03

Double billing on handset

<p>It would be really nice if Vodacom actually got back to customers within two working days as they claim they do and if Vodacom actually phoned you back when they said they would. Three days later and still sitting with an account where I have been overcharged for four months and yet I am told I need to wait to be contacted. PS your rating system at the end of your call on the customer line is not working. Is that because you don't want to be told how ******* your service is??</p>

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2016, 14:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team