Double billing on account

<p>Terrible service from Vodacom. Logged a service request and gave the incorrect details on the billing through on 10 January. Nobody bothered to call me back and the incorrect amount was deducted.</p> <p>This is after I was told in December that I cannot buy additional data or airtime as I was upgrading my account in January.</p> <p>To be clear, the amount deducted is more than double of what the upgraded contract should be, so first I am told I cannot spend money with Vodacom and then they blatantly ***** from me the next month?</p> <p>And off course I am told by "customer service" that it takes up to 21 days to resolve a query and they cannot put me through to anyone to assit with the query, when I ask to speak to a supervisor to assist I was just placed on hold.</p>