Double Billing & Non Refund therof

I called the call centre on Saturday as I discovered that I was being billed for an additional account which I have no knowledge of.

I suspect that this was the original number that was allocated to the Tablet A6 I ordered in November 2017 & which was returned as the tablet was not the correct one I ordered.

I was advised me that they would have to cancel the original application as the tablet was returned & would have to open a new application.

I received another tablet at the beginning of December 2017 with the number ( ********** ) which I am aware of & all too happy to pay but NOT the ( ********** ) number.

I received a statement December 2017 whereby Vodacom debited my account & I paid so I am also waiting for that reimbur*****t as NOBODY told me that I had to send through my proof of payment to ********** I only received an SMS telling me that my query has been sent for investigation.

I have NEVER in my life been so disappointed with Vodacom as a service provider & I can now truly understand why fellow colleagues, family & friends are complaining left, right & centre.

How difficult can it be to get an application & order right the first time? How difficult is it to have the correct staff involved call you back? Whatever happened to customer service?

Granted my contract a month is only R129.00 a month but this fluff up speaks volumes.

With the above being said, I would just like to thank Mr Dhlamini for his assistance on Saturday, 13 January 2018.

He helped me in a professional & knowledgeable manner & this aided in calming me down as I was spitting fire. Thank you, Mr Dhlamini **********

Now, may I please have assistance with the following;

? Stop number ********** from being further debited from my account.

? Reimburse the money that has been debited from my account for number **********

? PAY BACK the R356.49 which I paid over manually as I was NOT aware that a debit order was in place ? POP & email to do so has been included.