Double billing - no one seems to care

<p>In the middle of February I went into the cavendish store and performed a migration on my contract, I specifically requested that it only go through at the beginning of the next month and was told that would be no problem, then when I received my bill I got a shock as I had been charged two subsription fees for that month - the old one and then new one, when I called in to the call centre i was told i would be called back within 3 days - no one ever did get back to me. The I went in to the store to complain again and was told they would have to log a complaint on the system and someone would get back to me - guess what? no one has gotten back to me and its now a couple of weeks later. Why should I have to pay double because the store staff are *********** and cannot follow a simple request? And why is it so impossible to get a proper response from vodacom? I'm so tired of these large companies getting away with what is basically theft!</p>