Double billing

<p>Hello Vodacom, I have had an account with you for over 15 years and have now had enough. In December i renewed my contract and am now being double charged for a Smart S package. Please help me understand (as well as your agents) why you log calls and then conveniently lose the call number.</p> <p>I was just on the phone now and have spoken to 4 different departmets trying to resolve my bill, needless to say that no one could or would help me.</p> <p>Your accounts department conveniently "lose" the connection or when you get transferred you simply get cut off. Is this because the people are incapible of assisting or is it just too much touble to do a days work?</p> <p>I need to get my bill sorted out and would dearly love to hear from someone who is able to explain and assist me.</p> <p>regards</p> <p> </p>