1 reviews | Active since Aug 2011
Double billing
<p><strong>Vodacom.... Pls can some call to give me update as i call Vodacom & no one knows anything relating to the following complaint i logged</strong></p> <p>Did a upgrade on last week of May 2016. Received my June Invoice H6-98H9 to find the following messups:</p> <p>1. Billed for Airtime Subs - uChoose Flexi 200 "May" = R174.56</p> <p>2. Billed for Airtime Subs - uChoose Flexi 200 "June" = R174.56 (Bill twice !!!)</p> <p>3. Vodacom Screen Insurance - Embedded = R70.18 (never requested Screen Insurance!!!)</p> <p> </p> <p>Please fix by Debit date in writing or I WILL BLOCK ALL MY WHOLE VODACOM JUNE INVOICE FOR ALL LINES??? </p> <p> </p> <p>Call me on ***</p>
RECEIVED A WHATSAPP MESSAGE FROM CELL NO +***7 STATING FOLLOWING
"Good morning, Ashley from Vodacom Head offcice. Can i assist with youer complaint logged" etc..
Since when does Vodacom use Whatsapp to communicate with Customers or is this ****mner & if so how did he know about my Vodacom complaint!!!!!
RECEIVED A WHATSAPP MESSAGE FROM CELL NO +***7 STATING FOLLOWING
"Good morning, Ashley from Vodacom Head offcice. Can i assist with youer complaint logged" etc..
Since when does Vodacom use Whatsapp to communicate with Customers or is this ****mner & if so how did he know about my Vodacom complaint!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom
pls can someone CALL ME to explain how Vodacom is rectifiying this. I dont want a SMS... I want someone to call me !!!
Thanks
Vodacom
pls can someone CALL ME to explain how Vodacom is rectifiying this. I dont want a SMS... I want someone to call me !!!
Thanks
