GS
GEORGE S

1 reviews | Active since Aug 2011

10 Jun 2016, 07:31

Double billing

<p><strong>Vodacom.... Pls can some call to give me update as i call Vodacom & no one knows anything relating to the following complaint i logged</strong></p> <p>Did a upgrade on last week of May 2016. Received my June Invoice H6-98H9 to find the following messups:</p> <p>1. Billed for Airtime Subs - uChoose Flexi 200 "May" = R174.56</p> <p>2. Billed for Airtime Subs - uChoose Flexi 200 "June" = R174.56 (Bill twice !!!)</p> <p>3. Vodacom Screen Insurance - Embedded = R70.18 (never requested Screen Insurance!!!)</p> <p> </p> <p>Please fix by Debit date in writing or I WILL BLOCK ALL MY WHOLE VODACOM JUNE INVOICE FOR ALL LINES??? </p> <p> </p> <p>Call me on ***</p>

0
Replies (3)
GS
GEORGE S's update10 Jun 2016, 07:49
Reviewer Update

RECEIVED A WHATSAPP MESSAGE FROM CELL NO +***7 STATING FOLLOWING

"Good morning, Ashley from Vodacom Head offcice. Can i assist with youer complaint logged" etc..

Since when does Vodacom use Whatsapp to communicate with Customers or is this ****mner & if so how did he know about my Vodacom complaint!!!!!

Vodacom
Vodacom's reply10 Jun 2016, 10:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

GS
GEORGE S's update13 Jun 2016, 06:31
Reviewer Update

Vodacom

pls can someone CALL ME to explain how Vodacom is rectifiying this. I dont want a SMS... I want someone to call me !!!

Thanks