Double billing

I had an upgrade on one of my accounts which was reveresed after a lengthy process of me phoning and following up all the time. The upgrade was cancelled because of the sales person Riaan, did not share critical information that Samsung is not compatible with IOS devices after informing him that I am an Apple user.After it was eventually reversed Vodacom still had the audacity to bill me for the upgrade and now nobody is able to assist with paying me back the money they had debit. Spoke to 14 people today at Vodacom customer care and each time only to be transfered to another person who also do not seem how to help. I eventually did my upgrade at CelluCity which is not a Vodacom franchise. Their service was excellent and efficient. I wish somebody from Vodacom is able to assist with my query, but then again it seems like everybody or most are just doing a desk job with no feel for the customer on the other side of the line.<br> Vodacom is quick to cut your line whenever they see fit but when it comes to take ownership of their fault nobody seems to step up to the plate.