CP
Chanté Prinsloo

1 reviews | Active since May 2018

08 Jun 2020, 11:57

Double billing

I recently received my new phone contract via courier with Vodacom. Thus meaning my contract was only “activated” On the 7th of June and my contract was taken out on 1 June. So technically my contract bill should be the amount disclosed in my email which is under a thousand rand per month. I then logged into my vodacom account via the app, and it said my bill is over one thousand rand and all my features are doubled. There is a double line rental and a double contract cover. I tried phoning and got now answer. I wanted to send a private email, but the “email us” option is unavailable as per your website. Please assist. New customer and I am not satisfied with the services.

0
Replies (2)
Vodacom
Vodacom's reply08 Jun 2020, 13:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply08 Jun 2020, 13:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team