EM
Elias M

1 reviews | Active since Oct 2015

04 Sept 2019, 08:47

Double billing

There's some weird billing irregularities happening on my account and I cannot get a proper explanation is to why and how they came about. I suspect double billing, My line has been suspended for almost a month due to arrears, I've been working hard to try and bring my account up to date but seems like the more I pay, the more I owe as opposed to bringing down the account. spent hours on the calls with different agents but they cannot give me a proper breakdown. I need an account specialist or billing specialist to investigate my account. I can be reached on *** for further info.

0
Replies (4)
Vodacom
Vodacom's reply04 Sept 2019, 10:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EM
Elias M's update05 Sept 2019, 11:55
Reviewer Update
I am being ignored as always. No one has called me back still. What is this?
EM
Elias M's update09 Sept 2019, 11:05
Reviewer Update
my query has not been attended and now my sic card has been removed from the network. what nonsense is this @Vodacom?
Vodacom
Vodacom's reply10 Sept 2019, 08:37
Official
Dear Customer  We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, 
Vodacom Consumer Website Team