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roxanne G
1 reviews | Active since May 2012
02 Jul 2019, 18:31
Double billing
We signed up for Vodacom fibre in my husband’s name. They needed banking details so I gave mine. The contract was denied. We submitted his banking details and the fibre was installed. A few weeks ago we got two invoices and lodged a dispute. We were told it would take 21 days to sort out. This morning my hubby and my account were debited with amounts. I got the bank to reverse mine ASAP. Really, Vodacom! Can’t you you even cancel a contract properly without billing someone. Sort it out!
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Vodacom's replyOfficial
03 Jul 2019, 08:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2019, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,