RS
Rochelle S
1 reviews | Active since May 2017
28 Aug 2017, 12:38
Double billing
The same problem has been going on since january. Vodacom ensured me it had been rectified just to have them double bill me again. They say the will return your call however fails to do so. This is completely unacceptable behaviour to have such a problem persist for months on end with no outcome.
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Vodacom's replyOfficial
28 Aug 2017, 12:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2017, 12:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,