Double Billed then account gets suspended

<p>In November 2016 I opened a top up contract which I would receive R110 airtime a month with an iPhone SE for R299 plus CLI total was R308.50</p> <p> </p> <p>I asked to keep my number but instead of letting me use my prepaid number they opened the new sim card but my old number and now it looked like I had two contracts with them therefore I was billed twice.</p> <p> </p> <p>I made them aware in January and up to today the issue has not been resolved.</p> <p> </p> <p>After weeks of calling Vodacom I was told that for the next 3-4 months (March, April and May ) I would not pay as I had credit due to the refund they owed me but to my surprise on March is not reflecting on my bank statement but April they deducted R103 and May the deducted the total R308 and when I called and no assistance I reversed the payment with my bank.</p> <p> </p> <p>I am frustrated with the service I’ve been receiving from Vodacom and wish to cancel the contract and go back to prepaid with my previous network.</p> <p> </p> <p>Every time I call the consultant tells me a different story and when they send out statements they send is a pdf format which doesn’t open anywhere. (I think it’s their way on not letting us see what they are reaping us)</p> <p> </p> <p>So now they have discontinued my line but expect me to pay for services that I am not using. – When they sent they phone they sent it with the wrong simcard and I had to purchase a simcard which they said they would reimburse me but as you can see on my statements I wasn’t reimbursed.</p> <p> </p> <p>I would really appreciate it if you can assist me resolving this matter with Vodacom, I am willing to do jus about anything to cancel the contract and stop whatever relationship I’ve had with them in the last 7 months or so.</p> <p> </p> <p>today at at about 12h30 I spoke to a lady called Mapula and she made it clear that Vodacom won't refund my account and that I should confirm that I am distuping to pay the arreas, ofcause I am disputing because Vodacom needs to do right by me.</p> <p> </p> <p>I have been advised to take steps and report the issue to Icasa because I really cannot live like this.</p> <p> </p>