DOUBLE BILLED ON HANDSET

I get told I can update my contract in July which I do. I get my bill the next month and I see I have been charged for 2 handsets, I call Vodacom who tell me they open a case another month and yet again. I call again which is a 30 min call I explain what happened they told me they going to play back my recordings of when the upgrade was done and call me back within 24 hours this was a week ago.

I have tried to contact them today again and got put through to 4 agents which keeping putting me through to other ppl. So I think they do this when they don’t know what they doing or how to help just keep putting them to other agent and the client will get ****ed off which I did and put down after 20mins.

I truly hate Vodacom its sad I have been with them 14 years now I got my 1st contract at 18 and I have always stuck with Vodacom. My business has 4 contacts with Vodacom too and I am at the point that I will be moving my and my husband and all business contracts to someone that gives a ****.