FK
Farouk K

1 reviews | Active since Jun 2017

21 Jun 2017, 09:47

Double billed for the last 2 months

<p>I have upgraded my contract in March 2017, the store has printed out an invoice advising that there is one month remaining on my old contract which i signed and agreed to pay as it only fair advised that the insurance needs to be cancelled as well, called Vodacom customer care logged a service request in May 2017 called Vodacom to follow up and guest what the service request had been closed as they find no problem with regards to their billing, on the 2nd on June 2017 went into the store where the upgrade was done they have confirmed that i had been double debited printed all the necessary documents and emailed it to head office called today 21/06/2017 and still the service request has not been resolved and they advise that there is still no problem with the billing</p> <p>Vodacom customers please check you bills as this is ridiculous could not expect service like this from such a huge company are they trying to make their money back on all they freebies they give away by double debiting their customers.</p> <p>I would like a response asap</p> <p>Service request number ********** ********** 7</p>

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Replies (2)
Vodacom
Vodacom's reply21 Jun 2017, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jun 2017, 12:51
Official

Dear Farouk Khan,

As discussed, your query has been addressed and resolved.

Enjoy the rest of your day.

Regards,

UW