GG
Gugu G
1 reviews | Active since Aug 2026
24 Aug 2026, 13:45
Double Billed for services I don't have
I upgraded to fibre from the home internet. Vodacom did not cancel the old number. I have been billed for both fibre and the home internet that i habe never used. I have been calling vodacom sinve November 2025. They have locked my account and I cant access them anymore as their system has blocked me due to number of calls I have made
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Vodacom's replyOfficial
24 Aug 2026, 14:17Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply24 Aug 2026, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team