Double billed for Fibre

Hi,

After over 50 minutes on the phone with Vodacom, I still do not know why I was double billed or how the money will be return.

Here is a quick breakdown of my phone call: 1. Phone Vodacom Fibre for Home, authenticate myself, explain the erroneous bill, consultant advises that this should be resolved by Subscribers Collection department and transfers me to this department. 2. Re-authenticate myself, explain the erroneous bill, consultant goes into invoice (January 2018) and after lengthy investigation and call "holds", he responds that indeed the invoice amount is incorrect but he cannot see for what the amount is exactly. Apparently needs itemized billing enabled on the Fibre!? Says I need to speak to Customer Care to enable this feature and transfers me to this department. 3. Re-authenticate myself AGAIN, explains the erroneous bill AGAIN. Consultant recognizes the incorrect amount but also cannot see any specific data. Advises to transfer me to Subscriber Collections department at which time I start getting very frustrated. I demand that this consultant now report this matter to someone at Vodacom to investigate and then come back to me. The consultant advises this is not possible at all, I will need to speak to the other department. Fantastic. Transferred to Subscriber Collection department AGAIN. 4. Re-authenticate myself AGAIN, explains the erroneous bill AGAIN along with the last 45 minutes worth of hop scotching between departments. The consultant start will the same song to which decide this will not get resolved over any phone call.

I could not even find a Customer Service email address on your website. How in this day and age is there no email support? So am am here at HelloPeter Vodacom.

Please, someone competent, assist me in correct the double billing. I have been a happy customer for most of the 12 years I have been with you.

Regards, Barend