CF
Charne F

1 reviews | Active since Jul 2017

01 Jun 2018, 08:46

Double billed due to incompetency

Vodacom is the most useless service provider in this country! The customer service call center is rude and clueless. The online chat service agents are useless. To top off the bad coverage and worst customer service, they feel it is 100% okay to double charge you and not explain why. Let's just bleed customers dry because we can! I regret moving from MTN to this useless company!

0
Replies (1)
Vodacom
Vodacom's reply01 Jun 2018, 09:23
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team