Double Billed and No One to contact

<p>Hi,</p> <p> </p> <p>I upgraded my contract in Feb. </p> <p>My account was double billed.</p> <p>There's no option to e-mail anyone to have an audit trail.</p> <p>I opted for the call back and I got an automated call that dropped after seconds.</p> <p>Then no other call.</p> <p>The only other option was to call the call centre.</p> <p>I spend minutes going through the whole procedure to get through to an operator only for the call to be dropped before we could even get to the issue.</p> <p>This shouldn't be my responsibility to keep trying to contact through your failed processes.</p> <p> </p>