Double Billed and continued frustration
Please can someone senior contact me urgently. After 6+ calls last month I have now been double billed for a data package I was trying to rectify.
I'm on some sort of "old system" so every call into the call centre I make results in lengthy delays and no follow with continued frustration.
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Vodacom's replyOfficial
08 May 2025, 09:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2025, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team