Double-billed after upgrading to more expensive package
<p>I have migrated my Vodacom package from a Red advantage to a Red VIP package, but in spite of getting no credit during the migration month, have been double-billed during November. I explained this during October when I saw my bill was double what it should be and visited a Vodacom Service Centre, where I was assured it is resolved, and called the Accounts department again during October, but to no avail. After recieving my 1 November bill, I noticed that his has not been recitified, and tried to call the call centre and 111. I left a request to be called back, but nobody called me back. It is disconcerting when being on a top Vodacom package that this level of service is what I an receiving.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
There has been no contact from Vodacom till this point, and 11 hours after I was informed that they will be in contact with me regarding this issue. if I could give 0 stars, I would atthis point.
There has been no contact from Vodacom till this point, and 11 hours after I was informed that they will be in contact with me regarding this issue. if I could give 0 stars, I would atthis point.
It is now two days later, and Vodacom has still not contacted me regarding this issue.
It is now two days later, and Vodacom has still not contacted me regarding this issue.
6 days later, and at last somebody from Vodacom tried to call me, but i was in a meeting and could not take the call.
i tried to call back - no answer. I called 111, and held on for 29 minutes before I asked a call-back. It is now nearly two hours later and the call-back has not taken place.
6 days later, and at last somebody from Vodacom tried to call me, but i was in a meeting and could not take the call.
i tried to call back - no answer. I called 111, and held on for 29 minutes before I asked a call-back. It is now nearly two hours later and the call-back has not taken place.