1 reviews | Active since Feb 2017
Double Billed
<p>I have done an online upgrade of my phone and phone package on the 29th of December 2016, and Vodacom has been double billing me since. I have been charged for a full Smart M+ package and a Smart S package for December.</p> <p>I logged a call / billing dispute on 13 January and I have not had a clear answer to what is going on since. I have been calling everyweek and I just get transferred from department to department. Agents always say that someone will get back in 24h-48h, but I have never received any feedback. They debited the incorrect amount from bank account, and I have not received the money back. My current invoice has the exact same error and I will be double billed again this month.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
It has been more than a week since Vodacom rep**** here, and I have still not received a call or any feedback.
We are heading towards the end of February and I am still being billed for 2x packages.
It has been more than a week since Vodacom rep**** here, and I have still not received a call or any feedback.
We are heading towards the end of February and I am still being billed for 2x packages.