1 reviews | Active since Feb 2012
Received a phonecall from Vodacom telling me how great customer I am being a customer non-stop for 20 years. They offered me a data contract for R199 for 5GB, complete with router included, no charge. I asked them twice if there is any Admin or Connection fees. Twice they responded NO ADMIN OR CONNECTION FEES. Guess what, they charged me Connection fees. To top it all they even charged me DOUBLE for the month. Went to the nearest VODACOM branch - could not help me. Logged a complain without any response. This is leaving me with a bit of sour taste in the mouth. Hope VODACOM reads this and sort it out.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
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