AB
Anita B
1 reviews | Active since Nov 2016
10 Jun 2020, 20:35
Double billed
I've paid out 2 of my cellphone contracts in February in advance , knowingly that they will expire in June, so that I can cut out some expenses, ever since I've been billed those lines even after, I had payed them off, I've called vodacom several times and being told that my query has been escalated even this month, my bill still reflects the numbers that I had payed out in Feb. Honestly I'm do sick and tired of vodacom.
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Replies (1)Vodacom's replyOfficial
11 Jun 2020, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2020, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
