AB
Anita B

1 reviews | Active since Nov 2016

10 Jun 2020, 20:35

Double billed

I've paid out 2 of my cellphone contracts in February in advance , knowingly that they will expire in June, so that I can cut out some expenses, ever since I've been billed those lines even after, I had payed them off, I've called vodacom several times and being told that my query has been escalated even this month, my bill still reflects the numbers that I had payed out in Feb. Honestly I'm do sick and tired of vodacom.

0
Replies (1)
Vodacom
Vodacom's reply11 Jun 2020, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team