1 reviews | Active since Nov 2012
Double Bill, No Contact
<p>I have received a phone bill that is DOUBLE that of what it usually is because of supposed 'out of data bundle rates'. I however did buy data and no additional notification was sent to say I had run out of data. I sent an enquiry 8 working days ago and no one has contacted me. Each day everyone says they have escalated it but I haven't heard from anyone. To top it off, I bought a 5GB data bundle this month and I was told it's not showing on the system but when I dial *111# it shows I have 4.5GB. What the hell is going on??? I am emigrating so I need this resolved NOW! I am happy to go mad on social media because this is unacceptable. I truly despise Vodacom!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
They were supposed to have made contact everyday since Monday as that was 5 working days since my initial complaint! When is 'due course'? Totally unacceptable!
They were supposed to have made contact everyday since Monday as that was 5 working days since my initial complaint! When is 'due course'? Totally unacceptable!
As per telephonic discussion,credits processed.
As per telephonic discussion,credits processed.