Double Bill Charges
<p>So for three months i have had double bill charges, charges of products i have never selected and a R800 bill turn into a R1590 Bill. I can not print or access any monthly statemants or invoices online - also since February - so i called th call center....</p> <p>disaster 24 days and still no reply after the first time they said we found the problem and will rectify... then after calling a third time and holding for 23min, I called an got told i must wait they still havnt had any progress... So 14 day was the deal now 24 days and still no clearity of where my money went.... unexceptable breaking of contract from Vodacom SA!!!!!</p>
I see Vodacom says they responded but just shows read..... mmm seems we are going throught he sam motion again.....
I see Vodacom says they responded but just shows read..... mmm seems we are going throught he sam motion again.....
Where is the Official response Vodacom......?
Where is the Official response Vodacom......?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
And still vodacom doesn't seem to care about any public request to assist. Still waiting for this fantastic consultant to make contact. Unacceptable serivice from you Vodacom! And then i even have to struggle with reception around my house and work in Paarl.
Is there any effort going to be made?
- double billing
- items billed that are not in my Contract
- service request ignored
- very bad reception only edge....
????
And still vodacom doesn't seem to care about any public request to assist. Still waiting for this fantastic consultant to make contact. Unacceptable serivice from you Vodacom! And then i even have to struggle with reception around my house and work in Paarl.
Is there any effort going to be made?
- double billing
- items billed that are not in my Contract
- service request ignored
- very bad reception only edge....
????
Again no Vodacom response......? One week later? Im on the verge of stopping all debit orders and pritty much ending my dealings with Vodacom! I haven't ever received such bad service from any company..... I whant answers !
Again no Vodacom response......? One week later? Im on the verge of stopping all debit orders and pritty much ending my dealings with Vodacom! I haven't ever received such bad service from any company..... I whant answers !
Vodacom finaly you got the monthly amount right and fixed my onlide billing...but still zero feedback on the money lost with the double payments!!
So where is the money you have deducted? Where is the official response! Not impressed! worst service providing in years!
Vodacom finaly you got the monthly amount right and fixed my onlide billing...but still zero feedback on the money lost with the double payments!!
So where is the money you have deducted? Where is the official response! Not impressed! worst service providing in years!