DOUBLE AMOUNT DEBITED

on the 28/01/20 I called Vodacom to get my Feb debit amount and spoke to a consultant Lebo, who advised me that on the 28/02/20 I will be debited for an amount of R492.16, to my surprise I got debited for an amount of R707.84 , which angered me and I pulled back this debit. I then called back on the 02/03/20, to log a call for this and for a manager to call me back, but was given this ref (***), till date no1 has bothered to call me back, they enjoy taking money though. When i called to find out why i did not receive a call, they advise me that this ref has been resolved and to my knowledge, it should not be as i had not received any calls. I called again on the 23/03 and spoke to Lorraine who advised me she will call me back within 2 days as she advised they will need to listen to the voice records and get back to me, I AM STILL WAITING. I use my working time to sit on the phone for more than 30 minutes to be told that I am still liable for R317 for the month of Feb!!!! I will not be paying this! The penalty fee of R100.88 was apparently credited but even this, none has contacted me to advise me that this was done. I am taking this a step further and will be reporting this issue to the consumer watch. I have been with Vodacom for many years and for it to come to this! VODACOM DOES NOT EVEN SEND STATEMENTS ANYMORE!!!!!! I need someone to contact me, IF not then yes I will be putting all the names of people I spoke to and I as a customer will NOT BE TAKING THIS LIGHTLY, AS I HAVE RIGHTS AND WILL NOT ALLOW VODACOM TO VIOLATE THEM!