PT
Pierre T

1 reviews | Active since Mar 2019

07 Jun 2019, 15:14

Doubel charge on handsets

I'm 19 years with Vodacom, but lately their service is very bad and *****ing money. There is no proudness in the service anymore. I upgraded in May as I have done every 2 years. Now I get invoiced with a double handset charge. I tried to speak to accounts and the only thing I can get from the accounts is that my contract expires in 2 months time and therefor I have to pay for the old handset till that time. This handset was issued in May 2017 and is suppose to be paid up in April 2019 (thats 24 months) and not in end of July - that said they charge you 2 months more for the handset eventhou the handset charge was for only 24 months. I want to know why they tell you, you can upgrade if the handset is not paid up. A person budget if you can afford the new contract, not with an extra charge. I cannot afford this contract anymore VODACOM, I have to hand the handset in to your nearest branch if this is not rectified.

0
Replies (2)
Vodacom
Vodacom's reply07 Jun 2019, 15:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply17 Jun 2019, 10:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that records indicate that contact has been made and feedback has been provided. 

Have a pleasant day further.
RegardsVodacom Consumer Website Team