#dontuseVodacomVodapay

I am extremely frustrated and disappointed with Vodacom- Vodapay. I am a student that works part time. I brought myself and my partner BP petrol voucher through the app. My partner who is also a studnet went to use her voucher at her local BP. Knowing very well the struggle that we have every single time we have with these vouchers. She asked the petrol attendant to first check the voucher and this was not the case they went and put in the petrol before checking! She tried to use the voucher 4 times and it declined everytime. Which is strange as this was 10 minutes after we purchased the R440 voucher! It declinging 4 times she had to call her parents and ask for money in order to pay for the petrol as she was stranded at the petrol station, at 6:50 am while trying to get to her college classes on time! Causing her to exhaust her funds which she needs for the rest of the month! I also purchased a R880 bp voucher through the app the night before. I went to BP (a different one this time) and the exact thing happened to me. Causing us to be R1200 out of our budget this month because of this issue. Not only did it cost us extra, we had to use extra full to drive back and forth to BP, it cost us data and airtime to raise our fustratuons. Only to be told we have to wait 5 days for BP to get back to us and this might not even be the answer and have to go back to Vodacom-Vodapay. Vodapay- said it is not their problem it is BP’s problem. Yet we brought the product through VODAPAY. Meaning Vodapay took our money without giving us anything in return. If I could give this rating a negative star I would but I presume this will fall on deaf ears yet again!