sS
seshleigh S
1 reviews | Active since Feb 2019
01 Dec 2025, 19:26
Don't write up anything with Vodacom
Terrible fibre services, if you cannot perform do not go into the fibre market !!!!!
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Replies (2)
Vodacom's replyOfficial
02 Dec 2025, 08:00 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2025, 08:00
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
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seshleigh S's updateReviewer Update
02 Dec 2025, 20:02You guys called me once and no attempt thereafter unless your records state otherwise, does Vodacom posses email? As no follow ups are completed via email ?
The Vodacom experience has been atrocious this past year, from taking out a contract and having the sales representative of Vodacom advise you that you will not be paying for your previous headset and then being debited for it 4 months later, bear in mind I had to inform Vodacom of this error.
Logged a complaint on hello Peter and spoke to someone for 3 days who said they will come back to me by close of business November 17th till date I have not recieved the outcome of that complaint.
You guys listened to the sales call and confirmed what I complained about however till date no refund, no form of anything however you are still debiting the account and getting your money.
Let's take it to the current fibre situation, having my cellular contract with you guys I decided to give you the chance of fibre, only to be having a fibre issues every single month, calling Vodacom and speaking to consultants who are just there to do the bare minimum, no sense of decency for the customer on the other side,
All you hear is "24 hours, 48 hours, the technician will call you, I am sending an email, I am sending a message to the person, that is the process mam, I am helping you by telling you what is the process, if you want to cancel they are not open now call back tomorrow at 8am"
This is why Telkom is rated the best internet provider, do not play with fibre if you do not know how to properly enforce it and manage it and also manage the level of incompetence and lack of respect in the call centre.
The Vodacom experience has been atrocious this past year, from taking out a contract and having the sales representative of Vodacom advise you that you will not be paying for your previous headset and then being debited for it 4 months later, bear in mind I had to inform Vodacom of this error.
Logged a complaint on hello Peter and spoke to someone for 3 days who said they will come back to me by close of business November 17th till date I have not recieved the outcome of that complaint.
You guys listened to the sales call and confirmed what I complained about however till date no refund, no form of anything however you are still debiting the account and getting your money.
Let's take it to the current fibre situation, having my cellular contract with you guys I decided to give you the chance of fibre, only to be having a fibre issues every single month, calling Vodacom and speaking to consultants who are just there to do the bare minimum, no sense of decency for the customer on the other side,
All you hear is "24 hours, 48 hours, the technician will call you, I am sending an email, I am sending a message to the person, that is the process mam, I am helping you by telling you what is the process, if you want to cancel they are not open now call back tomorrow at 8am"
This is why Telkom is rated the best internet provider, do not play with fibre if you do not know how to properly enforce it and manage it and also manage the level of incompetence and lack of respect in the call centre.
sS
seshleigh S's update02 Dec 2025, 20:02
Reviewer Update
You guys called me once and no attempt thereafter unless your records state otherwise, does Vodacom posses email? As no follow ups are completed via email ?
The Vodacom experience has been atrocious this past year, from taking out a contract and having the sales representative of Vodacom advise you that you will not be paying for your previous headset and then being debited for it 4 months later, bear in mind I had to inform Vodacom of this error.
Logged a complaint on hello Peter and spoke to someone for 3 days who said they will come back to me by close of business November 17th till date I have not recieved the outcome of that complaint.
You guys listened to the sales call and confirmed what I complained about however till date no refund, no form of anything however you are still debiting the account and getting your money.
Let's take it to the current fibre situation, having my cellular contract with you guys I decided to give you the chance of fibre, only to be having a fibre issues every single month, calling Vodacom and speaking to consultants who are just there to do the bare minimum, no sense of decency for the customer on the other side,
All you hear is "24 hours, 48 hours, the technician will call you, I am sending an email, I am sending a message to the person, that is the process mam, I am helping you by telling you what is the process, if you want to cancel they are not open now call back tomorrow at 8am"
This is why Telkom is rated the best internet provider, do not play with fibre if you do not know how to properly enforce it and manage it and also manage the level of incompetence and lack of respect in the call centre.
The Vodacom experience has been atrocious this past year, from taking out a contract and having the sales representative of Vodacom advise you that you will not be paying for your previous headset and then being debited for it 4 months later, bear in mind I had to inform Vodacom of this error.
Logged a complaint on hello Peter and spoke to someone for 3 days who said they will come back to me by close of business November 17th till date I have not recieved the outcome of that complaint.
You guys listened to the sales call and confirmed what I complained about however till date no refund, no form of anything however you are still debiting the account and getting your money.
Let's take it to the current fibre situation, having my cellular contract with you guys I decided to give you the chance of fibre, only to be having a fibre issues every single month, calling Vodacom and speaking to consultants who are just there to do the bare minimum, no sense of decency for the customer on the other side,
All you hear is "24 hours, 48 hours, the technician will call you, I am sending an email, I am sending a message to the person, that is the process mam, I am helping you by telling you what is the process, if you want to cancel they are not open now call back tomorrow at 8am"
This is why Telkom is rated the best internet provider, do not play with fibre if you do not know how to properly enforce it and manage it and also manage the level of incompetence and lack of respect in the call centre.