DR
Darren R

1 reviews | Active since May 2010

11 Jan 2017, 10:04

Dont waste your time trying to upgrade online- False advertising

<p>Upgraded my phone online on the 9th</p> <p>Website states that orders will be delivered the next day.</p> <p>Received a mail saying that phone wil be delivered between 3-5 working days.</p> <p>Spoke to a consultant and was told that "this no longer applies and was supposed to have been removed from the site". Asked to speak to supervisor and was cut off. Phone backed and spoke to two other people who also couldnt help me and cut me off. Phoned back again and eventually told by another consultant that this phone is not in stock (Their website states that they have stock)</p> <p>Dont waste your time trying to order on-line as following up on your order is completley impossible.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 10:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team