AB
Anelisa B

1 reviews | Active since Jun 2020

10 Nov 2025, 13:40

Don't waste your hard earned money on Vodacom.

Fibre installation and activation was carried out on Friday, the very same I have never had any connectivity. There is no internet, vodacom is unbothered since Friday I have been making calls, they'll escalate to the supervisor, supervisor to send the technical team and they just shifted the blame to Vumatel, yet I paid my money to them.

Please come remove this decoy from my house so I can get a proper internet service provider.

Please refrain from selling people ****. I bought fibre for internet now I am stuck without any connectivity in my house and no one is giving me solutions.

0
Replies (1)
Vodacom
Vodacom's reply11 Nov 2025, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team