Don't want to process refund on double payment

Poor and pathetic service from Vodacom

The Vodacom App allows you to make a manual payment and this is what for the bill that was to come. A payment of R1685.94, I then received a text to say that I need to ensure that funds are available as Vodacom would be debiting me, but why when I've already payed my bill, I call in and speak to an agent who had Zero customer service skills and showed no empathy stating that debit will still run and she can't stop the debit. I would need to request a refund once that's done, I said I can't accept that as the payment is made. We end the call and 2 days or so later the debit goes off. I call in possible the 3rd and 4th of the month knowing that I sent of proof of payment on the 4th and I get no response, I call in after a few more days and still no response back. I keep on calling and everytime being passed from pillar to post to get a refund for paying and being debited and all the staff do is ask for proof of payment which gets provided on each interaction but no results. Due to the fact that I'm not in arrears I don't get to go directly to the department that is able to process the refund speak to consultants, email the proof of payments to their managers and no action follows. Finally get passed to the department and send the proof of payment to the agent I speak to, who confirms on the call that she has recieved it, but no action follows, just sms's to ask for proof of payment 48 hours later, my last call made today and the agent says that no proof of payment attached to the escalation preventing it from being resolved.

All in all, terrible service

My name : Joash Ramdas Number : ***

If you want to call me after 6pm is my available time.