1 reviews | Active since Jun 2019
Don’t want to even offer interim solution while I sit with no fiber
Dear Vodacom,
Can I be reconnected to interim solution as SADV, has informed me they don’t know how long it will take to fix the circuits. They can’t even advise how long it will take and this leaves without internet for a longer period. The are other services I am paying for like Netflix, Showmax and professionally my work is internet based.
I need internet from you as Vodacom via interim solution or cancel this and I will take up an LTE subscription with another service provider.
You guys are costing me money by failing to provide a service. If I was the one not paying you would have disconnected the services. What is my recourse as a client when you fail to provide a service. The reasons being provided are not my problem.
Regards Thabo Mphuthi
On 05 Jun 2019, at 19:42, thabo Mphuthi ********** wrote:
Dear Moses,
Your nonchalant answer is not sufficient for me. I have been sitting without connection since the 22nd OF MAY!!!!!!!! Let that sink in for a moment and tell me if your response is good enough?
You as SADV are not giving this matter the urgency it deserves and this reflects badly on you and your organization. I use the term organization loosely as it does not fully describe the mess that is SADV. Your incompetence in the fiber sphere is unprecedented. We thought the ANC is a mess but you beat them in that regard. Your company can not take responsibility for its short comings and failure to honor commitments. There is absolutely no accountability in anything you do.
My biggest regret of 2019 is signing up with SADV I wish I had visited Hello Peter before doing so, and well it is a lesson well learned. Our suburb is having a community meeting and I am going to take this up with my fellow neighbors. I will spread the word with regards to the “great service” I have received at your hands. Let’s see how many more people bring up issues they have with SADV. If I can convince one person to not sign up with you I will be doing them a service.
Vodacom I am also disappointed in them as they are a reputable company and they work with such imbeciles in the IT sphere. Well Vodacom this also reflects badly on you as you are the the “SP”
What irks me the most is no one has offered me an alternative solution while I wait and pay for no fiber.???????????
The funniest thing is while I wait to speak to people from SADV “ we have been in the Fiber business for 11 years” . This just proves tenure does not equate to competence.
A shout out to Sophy , hope I spelled her name right . She tried her best to me help me, but Mbuso needs a bit more training .
Please tell your idiotic contractors to not make appointment with me and then not show or call that is F******* annoying.
I promise to share this with all and any person who will listen. I will use social media to also spread the word as much as I can.
****ed off Thabo Mphuthi
On 05 Jun 2019, at 16:02, Moses Mphati (Support) ********** wrote:
##- Please type your reply above this line -## You are registered as a CC on this request (73996). Reply to this email to add a comment to the request.
Moses Mphati (SA Digital Villages) Jun 5, 16:02 CAT
Good day Thabo,
Please note that you are affected by the maintenance that is currently ongoing in Ormonde ,
Unfortunately there is no ETA for completion of the maintenance as yet,
We are sorry for the inconvenience caused.
Kind Regards, Moses. thabo Mphuthi Jun 5, 15:36 CAT
Any update?
Regards Thabo Mphuthi Sent from my iPhone
On 05 Jun 2019, at 13:09, Greeff, Griffith, Vodacom South Africa (External) ********** wrote:
Hi Just spoke to them and they advised that there is a tech onsite now Regards Griffith S Greeff From: thabo Mphuthi ********** Sent: Wednesday, June 5, 2019 12:41 PM To: Greeff, Griffith, Vodacom South Africa (External) ********** Cc: Support ********** ********** < ********** ********** Nonee ********** Subject: Re: SR190 ********** 81
Still waiting ? Regards Thabo Mphuthi
On 05 Jun 2019, at 12:30, thabo Mphuthi ********** wrote:
Where are the people who booked an appointment to come to me? I am waiting here like a fool?
Regards Thabo Mphuthi
On 04 Jun 2019, at 07:42, Greeff, Griffith, Vodacom South Africa (External) ********** wrote:
Good Morning I contacted SADV and was informed that they spoke to you and booked a time for tomorrow at 12:30 Regards Griffith S Greeff From: thabo Mphuthi ********** Sent: Monday, June 3, 2019 2:08 PM To: Support ********** ********** ********** ********** Subject: Re: SR190 ********** 81 ????????????
Regards Thabo Mphuthi Sent from my iPhone
On 03 Jun 2019, at 12:27, Tiaan Venter (Support) ********** wrote:
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link " Greeff, Griffith, Vodacom South Africa (External) Jun 5, 13:09 CAT
Hi Just spoke to them and they advised that there is a tech onsite now Regards Griffith S Greeff From: thabo Mphuthi ********** Sent: Wednesday, June 5, 2019 12:41 PM To: Greeff, Griffith, Vodacom South Africa (External) ********** Cc: Support ********** ********** < ********** ********** Nonee ********** Subject: Re: SR190 ********** 81
Still waiting ? Regards Thabo Mphuthi
On 05 Jun 2019, at 12:30, thabo Mphuthi ********** wrote:
Where are the people who booked an appointment to come to me? I am waiting here like a fool?
Regards Thabo Mphuthi
On 04 Jun 2019, at 07:42, Greeff, Griffith, Vodacom South Africa (External) ********** wrote:
Good Morning I contacted SADV and was informed that they spoke to you and booked a time for tomorrow at 12:30 Regards Griffith S Greeff "This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link " thabo Mphuthi Jun 5, 13:08 CAT
I logged a call on the 22nd of May. I a writing this on the 5th of June services have not been restored. Numerous phone calls and emails. Vodacom especially Griffith S Greeff useless and the most unhelpful. I don’t recommend you sign up for fiber with them especially SADV and their useless contractors. They called to make an appointment with me for today at 12:30. I cancelled appointments to be here. They never I arrived. I called and was told sorry we still busy with maintenance so we can come anymore?????? I am gobsmacked at level on non service. This should be *******. Just posted this on “Hello Peter “. Since I had to cancel work commitments to be here for a no Show from SADV.... Regards Thabo Mphuthi
On 05 Jun 2019, at 12:41, thabo Mphuthi ********** wrote:
Still waiting ?
Regards Thabo Mphuthi
On 05 Jun 2019, at 12:30, thabo Mphuthi ********** wrote:
Where are the people who booked an appointment to come to me? I am waiting here like a fool?
Regards Thabo Mphuthi
On 04 Jun 2019, at 07:42, Greeff, Griffith, Vodacom South Africa (External) ********** wrote:
Good Morning I contacted SADV and was informed that they spoke to you and booked a time for tomorrow at 12:30 Regards Griffith S Greeff From: thabo Mphuthi ********** Sent: Monday, June 3, 2019 2:08 PM To: Support ********** ********** ********** ********** Subject: Re: SR190 ********** 81 ????????????
Regards Thabo Mphuthi Sent from my iPhone
On 03 Jun 2019, at 12:27, Tiaan Venter (Support) ********** wrote:
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link " thabo Mphuthi Jun 5, 12:41 CAT
Still waiting ?
Regards Thabo Mphuthi
On 05 Jun 2019, at 12:30, thabo Mphuthi ********** wrote:
Where are the people who booked an appointment to come to me? I am waiting here like a fool?
Regards Thabo Mphuthi
On 04 Jun 2019, at 07:42, Greeff, Griffith, Vodacom South Africa (External) ********** wrote:
Good Morning I contacted SADV and was informed that they spoke to you and booked a time for tomorrow at 12:30 Regards Griffith S Greeff From: thabo Mphuthi ********** Sent: Monday, June 3, 2019 2:08 PM To: Support ********** ********** ********** ********** Subject: Re: SR190 ********** 81 ????????????
Regards Thabo Mphuthi Sent from my iPhone
On 03 Jun 2019, at 12:27, Tiaan Venter (Support) ********** wrote:
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link " thabo Mphuthi Jun 5, 12:30 CAT
Where are the people who booked an appointment to come to me? I am waiting here like a fool?
Regards Thabo Mphuthi
On 04 Jun 2019, at 07:42, Greeff, Griffith, Vodacom South Africa (External) ********** wrote:
Good Morning I contacted SADV and was informed that they spoke to you and booked a time for tomorrow at 12:30 Regards Griffith S Greeff From: thabo Mphuthi ********** Sent: Monday, June 3, 2019 2:08 PM To: Support ********** ********** ********** ********** Subject: Re: SR190 ********** 81 ????????????
Regards Thabo Mphuthi Sent from my iPhone
On 03 Jun 2019, at 12:27, Tiaan Venter (Support) ********** wrote:
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link " Greeff, Griffith, Vodacom South Africa (External) Jun 4, 07:42 CAT
Good Morning I contacted SADV and was informed that they spoke to you and booked a time for tomorrow at 12:30 Regards Griffith S Greeff "This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link " Greeff, Griffith, Vodacom South Africa (External) Jun 3, 14:15 CAT
Hi Please provide an update. Client is still down Regards Griffith S Greeff "This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link " thabo Mphuthi Jun 3, 14:07 CAT
????????????
Regards Thabo Mphuthi Sent from my iPhone
On 03 Jun 2019, at 12:27, Tiaan Venter (Support) ********** wrote:
Tiaan Venter (SA Digital Villages) Jun 3, 12:27 CAT
Request #76083 "Re: SR190 ********** 81" was closed and merged into this request. Last comment in request #76083:
Good Day
Hope this email finds you well.
Could you please assist with the customer below .
He is still down.
Thank you
Kind Regards Diane
Tedy Bill (SA Digital Villages) Jun 1, 16:32 CAT
Good day Team
Can you please provide urgent feedback as Client keeps calling.
Thank you.
Kind Regards Tedy Sophy Kobe (SA Digital Villages) Jun 1, 07:51 CAT
Good Day MEM Team
Hope this mail finds you well.
Kindly assist with the below .
Thank you.
Kind Regards,
Sophy Sophy Kobe (SA Digital Villages) May 31, 15:53 CAT
Good Day MEM Team
Hope this mail finds you well.
Kindly assist with the below, client has advised that he can't spend another weekend without fibre connection as mobile is proving to be expensive.
Thank you.
Kind Regards,
Sophy
Joey Kruger (SA Digital Villages) May 31, 11:47 CAT
Good day,
Please assist link is down again:
THABO MPHUTHI ********** 409
Broadband and Service is off.
Sophy Kobe (SA Digital Villages) May 31, 07:34 CAT
Good Day Greeff
Thank you for the feedback , much appreciated.
Kind Regards,
Sophy Greeff, Griffith, Vodacom South Africa (External) May 30, 12:04 CAT
Thanks, it is up Regards Griffith S Greeff "This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link " Attachment(s) ~WRD000.jpg image001.jpg image002.jpg image003.jpg
Sophy Kobe (SA Digital Villages) May 30, 10:03 CAT
Good Day Greeff
Hope this mail finds you well.
Kindly note that the link is up.
Closing ticket.
Thank you.
Kind Regards,
Sophy Tedy Bill (SA Digital Villages) May 29, 11:22 CAT
Dear Valued Client,
Please take note below emergency maintenance that will be taking place tomorrow morning 21/05/2019. Services will be affected.
Summary:
To unpatch the splitters relating to one manhole so that at no point will the entire AG be down.
Activity Window:
AG 4:
21th-27th May 2019 (08:00-17:00)
AG 5:
27th-31st May 2019 (08:00-17:00)
We apologize for any inconvenience this may cause.
If you have any questions relating to this maintenance, please do not hesitate to send an email to ********** or call our support number on ********** 800 (callto: ********** 800).
Kind Regards,
SADV Support Team
Tedy Bill (SA Digital Villages) May 27, 10:34 CAT
Good day
Thanks for the update.
Kind Regards Tedy Simon Makatu (SA Digital Villages) May 27, 09:39 CAT
Good day
NET 44 is busy doing maintenance in the area
Tedy Bill (SA Digital Villages) May 27, 09:29 CAT
Good day Team
Please assist with the below, Client is experiencing erratic drops.
Thank you.
Diane Foster (SA Digital Villages) May 24, 16:59 CAT
Good Day
Hope this email finds you well.
Could you please assist with the customer below the Broadband and Service light is off. THABO MPHUTHI ********** 409
Thank you
Kind Regards Diane Greeff, Griffith, Vodacom South Africa (External) May 24, 11:47 CAT
Good day Support Please investigate the below fibre. Client has been experiencing erratic drops and is currently down THABO MPHUTHI ********** 606 5 MANGROVE STREET, ORMONDE, JOHANNESBURG SOUTH, Gauteng, 2091.
