1 reviews | Active since Feb 2016
Dont want to end my contract
I bought a contract phone on the 11/01/2016, apparently my last payment according to Vodacom was supposed to be on the 20/01/2018, which for me was the 25th payment, after a long fight with Vodacom and a complaint e-mail( which no-one responded to it) I gave up and paid that last invoice for January 2018 on the 20/03/2018 with a penalty fee of R100, so in total I paid R388.00 on the 20/03, as given by a consultant at Vodacom shop in campus square, Johannesburg, I then called Vodacom to confirm if the account is closed on the same day 20/03/2018, I spoke to a lady who said to me there's still outstanding amount of about R300 for February/2018 invoice, I asked her to investigate thoroughly I'll call back later, indeed I called back after 16h30 on the 20/03/2018 I spoke to Kamogelo who confirmed that account is settled and closed, she confirmed that my last invoice was in January/2018, she confirmed with her supervisor to my surprise I received sms 11/04/2018 from Vodacom that they'll cut my number as I owe them, I called ********** spoke to a guy can't remember his name, on 11/04/2018 around 10H15 -10H30 who confirmed that the account is settled, but the phone cut off as we were busy talking, I phoned again on the same day between 13H00 and 13H45 spoke to Nqobile who said there's still outstanding amount of R302 she said its a cancellation fee, I dropped the call phoned again, I spoke to a lady and asked to speak to a supervisor, I spoke to Ashwin Ebrahims he said that the R302 is for February/2018 invoice, I told him what his consultants said, he said to me he can't answer on their behalf I must take what he's telling me I'm so tired of Vodacom consultants and their supervisor Ashwin Ebrahims who are so ***********, how can 5 consultants talk a different language? aren't they supposed to be using same system? I'm asking you to thoroughly investigate this and resolve this matter as soon as possible, it was the 1st time I took out a contract with vodacom and its for the last time, so is everyone closed to me family and friends, I would hate it for someone I love to go through the same trauma I went through hopefully this will be resolved to my satisfaction, if not I'm taking this further. Icasa will resolve this for me because clearly you dont take your customers seriously
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
