TC
Tam C

1 reviews | Active since Oct 2020

16 Oct 2020, 09:42

DONT USE VODACOM THEY DON'T CARE ABOUT CUSTOMER SERVICE ONLY LINING THEIR POCKETS!!!

I am beyond furious that it makes me sick, I cancelled my fiber contact because i moved and could no longer afford it. I cancelled in July for the end of August. But i still have been charged for September fiber and October and NOW NOVEMBER i have been charged R1797 OVER 3 MONTHS, DO YOU THINK I CAN AFFORD THIS. With everything going on . I read all vodacomes terms and conditions to ensure i did exactly to the T what they require i gave more than a months notice for cancellation. But still no help i have open 3 tickets but someone keeps closing them with no resolve or feedback. its been 3 months since i have cancelled my contract I have even phoned in a couple times a week and speak 15 people who promise to help and email everyone involved including ccing there managers in the emails and still no resolve.

WHAT MUST I DO FOR VODACOM TO LEAVE MY BANK ACCOUNT ALONE. Where do i turn for help. because my next step is to block there debtor orders from my account even thou i am still stuck in a LTE contact before i got there fiber. and to get out of that they want R6000 for a device thAT COST R29 a month with only 8 months left on a contract, i am require to pay for all the data over the 8 months for this contract which is R300 pm but i never get the lump sum data, sounds fair!!!!!!!!! Maybe i should just head over to there regional office in Cape Town and throw a fit!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply16 Oct 2020, 10:54
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TC
Tam C's update03 Nov 2020, 08:44
Reviewer Update
YOU CHARGED ME AGAIN FOR FIBER, ARE YOU JOKING. I HAVE NOT BEEN PAID YET AND YOU TOOK ALL MY MONEY OUT OF MY ACCOUNT. HOW DO I FEED MY FAMILY WITH A BALANCE OF R0 BECAUSE I KEEP GETTING CHARGED FOR SOMETHING I CANCELLED BECAUSE I COULD NO LONGER AFFORD THE SERVICE DUE TO TRYING TIMES. YOU OWE ME R 1800, HOW CAN YOU DO THIS IN SUCH A HARD TIME FOR PEOPLE. NO ONE HAS CONTACTED ME TO EXPLAIN OR GIVE ME FEEDBACK ON MY ACCOUNT. I HAVE PHONED AND LOG TICKETS IN YOUR CALL CENTER 10 TIMES A WEEK BEGGING FOR FEEDBACK FOR 4 MONTHS AND STILL THIS ISSUE HAS NOT BEEN RESOLVED. DO I NEED TO HEAD TO YOUR CENTURY CITY HEAD OFFICE AND THROW A FIT IN FRONT OF EVERYONE TO GET HELP!!!!!!!!!!!!!!!
HOW DO I REPORT SUCH DISGUSTING BEHAVIOUR. YOU SHOULD BE ASHAMED OF TAKING ADVANTAGE OF PEOPLE IN SUCH A HARD TIME FOR MOST.