GB
Gavin B
1 reviews | Active since Feb 2020
22 Mar 2020, 18:16
Don't use Vodacom, they are broken, they don't care, they are useless
If I could give you -100 stars I would. My community in Montrose, Pietermaritzburg has experienced steadily declining service from this useless provider's even more useless network. We are placated with excuses of load shedding and told that the Telkom roaming contract has nothing to do with it. Nonsense!! The performance issues started to the day that the Telkom roaming contract came in to being.
I have gone from 4 bars of 4G to NOTHING! If it was not for WiFi calling or my MTN SIM I would be uncontactable,
Vodacom, you are *****ing my money. I want my contract cancelled with immediate effect so that I can port my number to a network that actually works (even when there is load shedding). I am appalled at your reaction to over 900 faults logged in this area in the last 8 weeks. You simply close them.
I am now actively recommending that Vodacom clients in this area stop renewing their contracts with Vodacom and port to MTN.
Useless thieving *****
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Mar 2020, 10:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Mar 2020, 10:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GB
Gavin B's updateReviewer Update
23 Mar 2020, 15:40Yada yada yada - good luck reaching me today, best use my office number as Vodacom is not working at VCCE (I am 300m from your VCCE tower and without WiFi dialling I would be uncontactable).
Also, if at first I don't answer, call again, and again - don't simply close the fault as you are prone to doing.
I am also awaiting the visit from your network engineer who promised to visit me in December 2019.
Also, if at first I don't answer, call again, and again - don't simply close the fault as you are prone to doing.
I am also awaiting the visit from your network engineer who promised to visit me in December 2019.
GB
Gavin B's update23 Mar 2020, 15:40
Reviewer Update
Yada yada yada - good luck reaching me today, best use my office number as Vodacom is not working at VCCE (I am 300m from your VCCE tower and without WiFi dialling I would be uncontactable).
Also, if at first I don't answer, call again, and again - don't simply close the fault as you are prone to doing.
I am also awaiting the visit from your network engineer who promised to visit me in December 2019.
Also, if at first I don't answer, call again, and again - don't simply close the fault as you are prone to doing.
I am also awaiting the visit from your network engineer who promised to visit me in December 2019.
GB
Gavin B's updateReviewer Update
07 Apr 2020, 13:32So, a few days after this post, I get a call from Vodacom's network department (an oxy*****) - promising me they will get tech's out to resolve an issue they have now miraculously identified on the tower at Victoria Country Club. I get a reference number (A9-73M8-Q712H) and a solemn promise that the call will not simply be closed until an engineer has visited the tower, and met with me to confirm resolution of the issue.
Like load shedding, it appears that Vodacan't are going to use Corona as an excuse for ripping its subscriber off some more. The CALL HAS BEEN CLOSED!! No contact with me, no engineer as visited the site (confirmed with the golf clubs security), no engineer has contacted me.
Vodacom, you are a lying bunch of ************. I want my contract terminated immediately, I cannot use my phone at home, at the office, or anywhere in the Montrose area. You are now *****ing from me as WiFi dialling is the only option I have left, and I have to pay for that.
DO NOT USE VODACOM, since taking on the Telkom roaming agreement their network has become utterly unusable.
@VODACOM - I do not want to hear from some call centre lackey - someone with the authority to discuss the status of my contract is welcome to call me.
Like load shedding, it appears that Vodacan't are going to use Corona as an excuse for ripping its subscriber off some more. The CALL HAS BEEN CLOSED!! No contact with me, no engineer as visited the site (confirmed with the golf clubs security), no engineer has contacted me.
Vodacom, you are a lying bunch of ************. I want my contract terminated immediately, I cannot use my phone at home, at the office, or anywhere in the Montrose area. You are now *****ing from me as WiFi dialling is the only option I have left, and I have to pay for that.
DO NOT USE VODACOM, since taking on the Telkom roaming agreement their network has become utterly unusable.
@VODACOM - I do not want to hear from some call centre lackey - someone with the authority to discuss the status of my contract is welcome to call me.
GB
Gavin B's update07 Apr 2020, 13:32
Reviewer Update
So, a few days after this post, I get a call from Vodacom's network department (an oxy*****) - promising me they will get tech's out to resolve an issue they have now miraculously identified on the tower at Victoria Country Club. I get a reference number (A9-73M8-Q712H) and a solemn promise that the call will not simply be closed until an engineer has visited the tower, and met with me to confirm resolution of the issue.
Like load shedding, it appears that Vodacan't are going to use Corona as an excuse for ripping its subscriber off some more. The CALL HAS BEEN CLOSED!! No contact with me, no engineer as visited the site (confirmed with the golf clubs security), no engineer has contacted me.
Vodacom, you are a lying bunch of ************. I want my contract terminated immediately, I cannot use my phone at home, at the office, or anywhere in the Montrose area. You are now *****ing from me as WiFi dialling is the only option I have left, and I have to pay for that.
DO NOT USE VODACOM, since taking on the Telkom roaming agreement their network has become utterly unusable.
@VODACOM - I do not want to hear from some call centre lackey - someone with the authority to discuss the status of my contract is welcome to call me.
Like load shedding, it appears that Vodacan't are going to use Corona as an excuse for ripping its subscriber off some more. The CALL HAS BEEN CLOSED!! No contact with me, no engineer as visited the site (confirmed with the golf clubs security), no engineer has contacted me.
Vodacom, you are a lying bunch of ************. I want my contract terminated immediately, I cannot use my phone at home, at the office, or anywhere in the Montrose area. You are now *****ing from me as WiFi dialling is the only option I have left, and I have to pay for that.
DO NOT USE VODACOM, since taking on the Telkom roaming agreement their network has become utterly unusable.
@VODACOM - I do not want to hear from some call centre lackey - someone with the authority to discuss the status of my contract is welcome to call me.