DON'T USE VODACOM LOOKS LIKE THEY WANT TO BECOME A ***** COMPANY!!!!!!!!!!!!!!

Item: Vodacom
Rating: 1
Author: melanie D

Don't use vodacom. I laid a complaint about 2 months ago. Still no answer. Last year vodacom rewards phoned us and gave us wrong info. After a lot off complaints they said they will take it off our accounts. We send the modem back and never used either of the 2 lines. But they never cancelled the 1 line. After i find out i laid a complaint. They said they will sort it out. Again 2 weeks after my last complaint still no answer or anything. I WANT MY MONEY BACK!!!!!!! This issue should be sort NOW!!!!!!!!!!!!!!!!!!!!! Looks like you like doing ***** and lying to people. SORT THIS OUT IM FED UP WITH VODACOMS USELESS SERVICE!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Apr 2021, 07:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 Apr 2021, 07:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

melanie D's updateReviewer Update

23 Apr 2021, 12:59

Vodacom phoned me still nothing resolved. They said they need the modem and sim card. We send it it's not our problem you didn't phone us it's more than 6 months.
I WANT MY MONEY NOW!!!
OR do u want to go to court. Or let me put you in the papers.

melanie D's update23 Apr 2021, 12:59

Reviewer Update