KM
Khululwa M
1 reviews | Active since Jul 2018
30 Apr 2019, 11:45
Don't use vodacom insurance
I have been paying Vodacom insurance for almost 2 year, my phone started freezing. I left it at Vodaworld 2 weeks back and they told it me it would be fixed within 2 days. After 100 follow ups they just told me they cannot fix my phone because this is not a physical damage problem, this is 2 weeks later.
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Replies (2)
Vodacom's replyOfficial
30 Apr 2019, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2019, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Khululwa M's updateReviewer Update
14 May 2019, 11:34My matter has not been resolved, its been a month now, I opted for a refurbished phone, they said i should receive the phone withing 2 days and I am still phone less, when called they told me the phone is available when I went to the store the phone is not there. I am defeated by Vodacom and how they are treating me after all these years of being loyal to them
KM
Khululwa M's update14 May 2019, 11:34
Reviewer Update
My matter has not been resolved, its been a month now, I opted for a refurbished phone, they said i should receive the phone withing 2 days and I am still phone less, when called they told me the phone is available when I went to the store the phone is not there. I am defeated by Vodacom and how they are treating me after all these years of being loyal to them