Dont use VODACOM for Sole Proprietor business!

If you are considering using Vodacom for your business account, DON'T!

I run my own consulting business (as a sole proprietor) and am registered for VAT. I have been trying for the last 10 MONTHS, to split my account from my husband's account and simply add my VAT number to my invoice! How hard could that possibly be????

I have contacted the call centre about 10 times, I have been into the Mall of Africa vodacom branch at least 5 times, I have completed the same set of forms 3 times, I have supp**** the same supporting documents 3 times, I have completed various other forms, I have spent 3 hours at one time at Vodaworld! And still here I sit 10 months later and I do not have a split account and I do not have a VAT number on my account. My contract was up for renewal in April so now I am paying an inflated contract fee as the contract has reverted to a month-to month contract! NEVER before have I encountered such inefficiency! I cannot believe I am the only person who needs a VAT number on their bill, even if they are trading as a Sole Proprietor!

Really Vodacom you need to improve your service and your systems if this is the service your customers are receiving. I have lost at least 10 billable hours in my business trying to rectify my contract and am paying SIGNIFICANTLY more on my contract now, this is unacceptable, not to mention the 8 months of VAT that I have been unable to claim!

The only thing the support team were able to do, was to split my husbands account into two and bill us on both accounts for my cell phone number for 2 months!

Vodacom this is UNACCEPTABLE!