DONT USE VODACOM FOR FIBRE!!

I'm struggling now for almost a month to get my ONT installed after Metrofibre installed the fibre in my bedroom. Never knew the fibre was live until ANOTHER service provider informed me the fibre were already live for the past 3 weeks. I called the customers service every day since then. Everyday there is a new story, new excuse. Literally every call is a different response, you need a ONT box. everything is there just connect the modem.... but there is no port I need the ONT box..... next call I have a ticket nr, but I need to send the email to request for installation. Done no response. Called again just to inform me my ticket expired after 48 hours. They will consult with the team leader. I've heard that sentence so many times.... I even asked for a LTE until Fibre is ready when I ordered and they never called back. I need internet. I'm ready to cancel my contract and order from Afrihost or another provider. I'm fed up!!!!