SA
Sufyan A

1 reviews | Active since Aug 2013

13 Jan 2021, 10:46

DONT USE VODACOM FIBRE - Incorrect Invoicing, Pathetic Service, you name it!

Vodacom Fibre has the worst account department! They have been double charging me for a cancellation even though my account is still active with Vodacom. I was informed by Leroy at Vodacom that a lady by the name of Sharon registered me on a 24 month contract even though I specifically registered for a month to month. This needs to urgently be resolved. If not I will cancel my Fibre line and not pay Vodacom a single cent for the problem that you have caused! I do not recommend anyone to use Vodacom Fibre. There are much better ISPs out there

0
Replies (2)
Vodacom
Vodacom's reply13 Jan 2021, 14:15
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
SA
Sufyan A's update14 Jan 2021, 17:02
Reviewer Update
I am still waiting for someone to contact me my service request number is SR***