SA
Sufyan A
1 reviews | Active since Aug 2013
13 Jan 2021, 10:46
DONT USE VODACOM FIBRE - Incorrect Invoicing, Pathetic Service, you name it!
Vodacom Fibre has the worst account department! They have been double charging me for a cancellation even though my account is still active with Vodacom. I was informed by Leroy at Vodacom that a lady by the name of Sharon registered me on a 24 month contract even though I specifically registered for a month to month. This needs to urgently be resolved. If not I will cancel my Fibre line and not pay Vodacom a single cent for the problem that you have caused! I do not recommend anyone to use Vodacom Fibre. There are much better ISPs out there
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
13 Jan 2021, 14:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jan 2021, 14:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SA
Sufyan A's updateReviewer Update
14 Jan 2021, 17:02I am still waiting for someone to contact me my service request number is SR***
SA
Sufyan A's update14 Jan 2021, 17:02
Reviewer Update
I am still waiting for someone to contact me my service request number is SR***
