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AU
Arno U

1 reviews | Active since Apr 2015

21 May 2019, 15:19

Don't use Vodacom fiber service - The company is to big to care about individuals.

Vodacom fiber customer care department cannot solve customer problems. They can only send emails to their own staff and from this no action is taken to solve anything. In my attempt to upgrade my line speed Vodacom decided to attempt to cancel my contract. There is no way to escalate matters as their answer to every question is "We will send an email" and nothing ever comes from this.

Rather use a smaller fiber company that cares about their customers and are able to assist and not let you wait for weeks.

0
Replies (3)
Vodacom
Vodacom's reply21 May 2019, 16:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team 
AU
Arno U's update07 Jun 2019, 15:24
Reviewer Update
Why does a consultant contact customers if he does not intend on helping with the complaint.
Also never followed up.

I have still not been helped.

This is government level of service.

Good job Vodacom
Vodacom
Vodacom's reply21 Jun 2019, 19:09
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, you've advised that the matter has been resolved.

Have a pleasant evening further.

Regards
Vodacom Consumer Website Team