ZM
Zoe M

1 reviews | Active since Aug 2021

24 Aug 2021, 10:18

DON'T USE VODACOM

The only reason they get 1 star is because I can't give them a 0. I app**** for relocation of my fibre and was told that it would be done WITHIN 30 days. Turns out its actually AFTER 30 days. Then after this whole unnecessary piece of misinformation, I app**** for an interim LTE device to use in the mean time. I was supposed to be called in 48 hours but after 96 hours, no call. So I decided to cancel. I just finished about 2 hours worth of calls with the only purpose of FINDING OUT HOW MUCH IT WILL COST TO CANCEL, nothing else. After all that the final conclusion is "Wait 24-48 hours". All I wanted was to find out how much it will cost me. Not to mention that nobody tells you anything. I have called about 12 times with regards to the relocation and the only response is "It is currently still open, I will contact the technician that is handling it".

0
Replies (1)
Vodacom
Vodacom's reply24 Aug 2021, 11:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team