YP
Yushalin P
1 reviews | Active since Nov 2017
23 Apr 2019, 10:34
Dont use Vodacom!! EVER!!
My Fibre has been off since Wednesday 17 April, it's currently the 23rd and all they say is "we're working on it"
I've been on countless calls for hours, always getting ****py service and different stories as to what is going on!!
First they said they'll fix in 24-48 hours and have people on standby
Then I get told nobody is working over weekends
Now I'm being told they need to contact another company to come fix!!
Quick to take my money but cant fix a problem that's on their side!!
Useless!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Apr 2019, 10:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2019, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
YP
Yushalin P's updateReviewer Update
23 Apr 2019, 16:43One call from the Vodacom Hello Peter team!! And still nothing is being done!!!
I get a general SMS saying my query is being looked into at 11:20 AM!! Its 16:37 and no call back or even status update!!
I need to continuously phone the useless 1904 number so that people can tell me that there's nothing that they can do!!
If anybody is reviewing this , stay away from Vodacom as a fibre provider to your home! Furthermore, if you know anybody who uses Vodacom as a corporate client then advise them away! Their back office sucks!
The process to find out what's going on with your query is ridiculous! To such an extent that even the call center agents (some who are helpful and most who are useless) are apologizing because they dont agree with internal Vodacom processes!!
Is this truly how Vodacom one of south Africa's "best" service providers treat their clients??
Ironic that their processes on billing and money recovery will always be perfect but customer service is useless!!!
YP
Yushalin P's update23 Apr 2019, 16:43
Reviewer Update
One call from the Vodacom Hello Peter team!! And still nothing is being done!!!
I get a general SMS saying my query is being looked into at 11:20 AM!! Its 16:37 and no call back or even status update!!
I need to continuously phone the useless 1904 number so that people can tell me that there's nothing that they can do!!
If anybody is reviewing this , stay away from Vodacom as a fibre provider to your home! Furthermore, if you know anybody who uses Vodacom as a corporate client then advise them away! Their back office sucks!
The process to find out what's going on with your query is ridiculous! To such an extent that even the call center agents (some who are helpful and most who are useless) are apologizing because they dont agree with internal Vodacom processes!!
Is this truly how Vodacom one of south Africa's "best" service providers treat their clients??
Ironic that their processes on billing and money recovery will always be perfect but customer service is useless!!!