Dont use Vodacom. Double debited last month and still no resolution, very rude and unhelpful help associate.

End of last month I got debited double by vodacom.

I had a payment agreement with Vodacoms collection agency. I was in arrears and this worked for me.

It seems I missed a payment and Vodacom decided to take over collections again and double debited me a much greater amount than agreed.

The collection also collected the agreed fee.

So I have been charged 3,5 times in one month. I can understand a month in arrears but that the collection agency is collecting and vodacom is not right. Vodacom also collected way more than the agreed amount.

I called customer care several times, and while trying to resolve this that either vodacom or their collection agency should collect the agreed amount.

I requested that they stop the collection agency collecting. I was told I have to contact this agency, of whom I have no info on. I would think if Vodacom handed my account to them and then took it back they should cancel it with the collection agency.

Instead I was told by a very rude help agent from Vodacom I have to contact the collection agency and cancel it. The female help agent also stated it was my fault this happened which is grossly unfair as I am not the one dealing with this agency. The responsibility lies on vodacom to sort this out. Its been a month and no one has sorted it out.

I cant wait for my contract to end to be rid of them.