DD
DARIUS D

1 reviews | Active since Dec 2017

17 Jun 2025, 09:14

Don't use Vodacom

If I could give it 0 stars I would, I had the unfortunate pleasure of speaking with Tertuis Fitzgerald whom is a Team leader. Who was very rude and condescending who refused that I speak with their manager. my contract was due for cancelation in February where no one informed me I then requested it to be canceled and they stated that it would take a month then later stated it would take 20 days. I would then need to pay for another month on the contract. The lack of communication regarding this extremely unprofessional and the service from Vodacom is unacceptable.

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Replies (1)
Vodacom
Vodacom's reply17 Jun 2025, 10:06
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team