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Andrew R
1 reviews | Active since Aug 2013
01 Oct 2020, 09:39
DONT USE VODACOM
Downgraded my line 2 months ago, i am still being billed for the 100mb line i havent had for 2 months. i call and they tell me the next payment will be pro rata.... 2nd time, full amount for a line i dont have. ABSOLUTELY PATHETIC SERVICE. DO NOT USE VODACOM
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Oct 2020, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2020, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andrew R's updateReviewer Update
01 Oct 2020, 13:06i call in, again, to speak to someone, on hold for 20 minutes, to speak to someone who says please give me 1 minute to investigate, she put the phone down and i was sent to a service rating recording. this is pathetic and you are *****ing my money. lawyer has been contacted and this will be resolved by the courts.
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Andrew R's update01 Oct 2020, 13:06
Reviewer Update
i call in, again, to speak to someone, on hold for 20 minutes, to speak to someone who says please give me 1 minute to investigate, she put the phone down and i was sent to a service rating recording. this is pathetic and you are *****ing my money. lawyer has been contacted and this will be resolved by the courts.
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Andrew R's updateReviewer Update
05 Oct 2020, 08:21Still no repsonse. i call in and sit on hold 30 mins and call is just dropped.
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Andrew R's update05 Oct 2020, 08:21
Reviewer Update
Still no repsonse. i call in and sit on hold 30 mins and call is just dropped.