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Catherine

1 reviews | Active since Mar 2025

24 Jul 2025, 06:07

Don't use Vodacom

Good day.

I am very unhappy customer with Vodacom service. I have had know Internet for over a month. Every time I call I get told a different story. I dont know how many times they have logged a ticket and been promised a new router. When i call to quary, there has been no ticket loged for new Router. I have had two technicians that have come out. They fix the problem then with in 2 hour i have know internet again. I sent sms stating that the router was the problem. And on more than 1 occasions I get sms stating problem has been resolved.????

PROBLEM HAS NOT BEEN RESOLVED. END OF THIS MONTH I WILL NOT BEEN PAYING THE BILL. WHAT AM I PAYING FOR?????

As from to days date I am canceling my contract. As vodacom has not keep up there side of the deal. With providing a service.

Regards Cathy Marx ***

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Error Icon Address not found Your message wasn't delivered to ***.02 because the domain vodafone.com.02 couldn't be found. Check for typos or unnecessary spaces and try again. LEARN MORE The response was: DNS Error: DNS type 'mx' lookup of vodafone.com.02 responded with code NXDOMAIN Domain name not found: vodafone.com.02 For more information, go to https://support.google.com/mail/?p=BadRcptDomain

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Replies (2)
Vodacom
Vodacom's reply24 Jul 2025, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
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Catherine's update24 Jul 2025, 09:44
Reviewer Update
Hi.
This is an on going thing. That someone will contact me. Know one bothers to call back . I request manager to call me last week . I am still waiting for their call.