MS
Marinus S
1 reviews | Active since May 2015
18 Dec 2020, 17:26
Don’t use Vodacom
I had an absolutely horrific experience upgrading to my new Vodacom contract. After enormous fights, frustration an NO help from Vodacom I got my phone which I immediately realized was faulty because it overheated. I phoned again to arrange for the phone to be collected. This was Thursday 10 December. I have since phoned back multiple times trying to get them to just pick up the phone, even offering to drop the phone off at Vodaworld myself but nothing. No service, no help, they simply don’t care. I don’t have enough words do describe my frustration.
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Replies (3)
Vodacom's replyOfficial
19 Dec 2020, 10:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Dec 2020, 10:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Marinus S's updateReviewer Update
21 Dec 2020, 14:56Vodacom just rep**** to my review to further mislead the public into thinking they provide good customer service.
They have NOT phoned me like they said they will, and I highly doubt that they will.
Vodacom, SA’s misleading cellular network
They have NOT phoned me like they said they will, and I highly doubt that they will.
Vodacom, SA’s misleading cellular network
MS
Marinus S's update21 Dec 2020, 14:56
Reviewer Update
Vodacom just rep**** to my review to further mislead the public into thinking they provide good customer service.
They have NOT phoned me like they said they will, and I highly doubt that they will.
Vodacom, SA’s misleading cellular network
They have NOT phoned me like they said they will, and I highly doubt that they will.
Vodacom, SA’s misleading cellular network
MS
Marinus S's updateReviewer Update
04 Jan 2021, 14:06MY ISSUE IS STILL UNRESOLVED!
Vodacom has responded privately saying that their records indicate that they made contact and feedback was provided. This is a lie. I had to drive all the way to vodaworld in midrand to get feedback.
The device was eventually collected but I still haven’t heard anything from them with regards to completing my upgrade.
I went into a vodacom shop today after 3 failed attempts to call customer service (they literally don’t answer their phones), where I was told that I have to call THEM to reverse my upgrade.
I’ve never been this frustrated in my life!
Vodacom has responded privately saying that their records indicate that they made contact and feedback was provided. This is a lie. I had to drive all the way to vodaworld in midrand to get feedback.
The device was eventually collected but I still haven’t heard anything from them with regards to completing my upgrade.
I went into a vodacom shop today after 3 failed attempts to call customer service (they literally don’t answer their phones), where I was told that I have to call THEM to reverse my upgrade.
I’ve never been this frustrated in my life!
MS
Marinus S's update04 Jan 2021, 14:06
Reviewer Update
MY ISSUE IS STILL UNRESOLVED!
Vodacom has responded privately saying that their records indicate that they made contact and feedback was provided. This is a lie. I had to drive all the way to vodaworld in midrand to get feedback.
The device was eventually collected but I still haven’t heard anything from them with regards to completing my upgrade.
I went into a vodacom shop today after 3 failed attempts to call customer service (they literally don’t answer their phones), where I was told that I have to call THEM to reverse my upgrade.
I’ve never been this frustrated in my life!
Vodacom has responded privately saying that their records indicate that they made contact and feedback was provided. This is a lie. I had to drive all the way to vodaworld in midrand to get feedback.
The device was eventually collected but I still haven’t heard anything from them with regards to completing my upgrade.
I went into a vodacom shop today after 3 failed attempts to call customer service (they literally don’t answer their phones), where I was told that I have to call THEM to reverse my upgrade.
I’ve never been this frustrated in my life!